Scorecard

The scorecard, also called Balanced Scorecard (or BSC), allows you to evaluate a specific metric by comparing it to its past results, the forecasts made, and the objectives to be achieved.

It differs from a dashboard, which is built to present, track, and compare a whole set of different metrics. It is based on four perspectives:

• the financial performance of the company ;
• customer satisfaction;
• the quality of internal processes;
• avenues for improvement and innovation.

In recruitment, the scorecard defines the company's expectations of candidates. This process takes place even before the job description is designed, and allows the company and managers to share their needs, particularly in terms of skills, in order to ensure that the ideal profile is recruited.